How it works

Start with a job, such as front desk or service technician. A job is made of one or more courses, each taught from its own material. Add material in any of three ways:

• Upload a document. A handbook, a procedure, a checklist: PDF, Word (.docx) or plain text, up to 20 MB. Znable reads it and splits it into passages it can teach from.
• Interview an expert. No document? Sit your owner or best performer down for about fifteen minutes. Znable asks the questions, by voice or typing, and saves the answers as a new course.
• Start from a template. Three general starters are ready to adapt: customer service basics, workplace safety basics, and your first week.

Znable drafts each course: the skills it covers, a lesson for each, and questions that check them, as multiple choice, a written answer or a short scenario to respond to. It is told to draft only from your material, and in the review each lesson lists the passages it came from.

• Edit any lesson or question, remove what you don't want, and approve the rest.
• Mark any skill as one you need to see done, with a checklist of what to look for. Znable suggests these for hands-on skills and drafts their checklists.
• With several courses, Znable is shown what the others teach, so it doesn't repeat them, and can link a skill to one it builds on.

Nothing reaches a learner until you approve it.

Assign someone to the job and it appears on their Home page, with a path that shows every skill, what each one opens, and the finish.

• The tutor teaches in conversation. It explains a skill, sets practice, and asks a check question once the practice shows it has landed. A separate marker scores each answer, so the voice that teaches never grades its own work.
• Plain rules decide progress. Znable works out what someone knows from their marked answers, chooses the next step by rules, and records why. The AI never decides on its own that a skill is learned.
• Test out of what they know. An experienced hire can answer a skill's questions with no help, or work through a whole course that way, and skip the lessons they don't need.
• Talk or type. Any conversation can be spoken instead. What is said is turned into text, and Znable doesn't keep the recording.
• A weekly coach. A short check-in that ends with a goal for the week and a plan for fitting it in.

The This week page puts what needs you in one place, worked out by rules rather than written by a model:

• Who is ready for you to watch a skill done, with the checklist to sign off.
• Who is stuck and needs you to go through something with them.
• Questions people asked that your documents don't answer, so you can fill the gap.
• Who has gone quiet or missed their goal, and what went well.

You see progress, marks and the reason for each step, not the conversations themselves. If a learner thinks an answer was marked wrongly, they can ask you to look at it, and you see that one question and answer.