Responsible AI
How Znable uses AI, and the lines it doesn't cross. Znable is run by Poweird LLC. Everything on this page is how Znable works today.
People decide
AI drafts and teaches. People approve the training and sign off the work.
- Every skill, lesson and question the AI drafts stays a draft until an owner or manager approves it. Nothing reaches a learner before that.
- While they review drafted training, Znable points out wording in it that could leave some of the team out, such as a gendered job title, a disability used as a put-down, or a physical requirement with no mention of help or equipment. It looks at the drafted skills, lessons and questions, not at the documents you upload. It's a flag for a person to judge, never a block.
- A skill that has to be seen done on the job counts as learned only once a manager has watched it and signed it off. Passing the questions isn't enough.
- The AI never decides what someone has learned. It scores one answer at a time; plain rules, not a model, turn those scores into progress.
- When someone misses the same skill four times in a row, Znable stops asking and tells their manager, so a person can go through it with them.
Grounded in your material
The tutor teaches from your company's uploaded documents, and says so when they don't cover something.
- The tutor teaches only from the lesson your company approved and passages from your company's uploaded documents. It is told never to add facts, steps or policies from general knowledge.
- When a learner asks something your material doesn't cover, the tutor says so and notes the question for their manager, so the gap can be filled.
- A complaint about a person, a safety incident, an injury or someone in distress isn't handled by the AI: the tutor tells them to talk to their manager, or to call emergency services if anyone is in danger.
- What a learner types, and what your documents say, is treated as information, never as instructions to the AI.
Fair marking
Answers are marked on what they say, and any mark can be looked at again by a person.
- Written answers are marked against an answer guide: for the check questions that decide whether a skill is learned, the one your company approved; for practice, one written from the approved lesson. The marker is told not to mark down wording, spelling or short answers when the meaning is right.
- Teaching and marking are separate: the marker sees only the question, the guide and the answer, never the conversation.
- When the marker isn't sure of an answer that fell short, it doesn't decide alone: the mark stands for now, and the learner's manager is asked to look at it.
- For 7 days after an answer in a lesson is marked, the learner can say they think it was marked wrong. Their manager looks at that question and answer and decides; nobody rules on their own. If the manager overrules the mark on a multiple-choice question, that question is taken out of use until it has been checked; a written question stays in use.
- If the manager keeps the mark, the learner can take it to Poweird within 7 days. Poweird looks at the same question and answer, without the learner's name, and replies to them in writing.
- Before the marker's model or instructions change, and from time to time anyway, Poweird runs a check: the same right answers written formally, casually, in a learner's English, misspelt, briefly and as speech comes out of a transcript. They should all get the same mark.
- Each job shows how often its marks are looked at again and overturned, question by question, with no names, and flags questions whose marks are often overturned.
- A spoken answer is turned into text and shown to the learner to check and correct before it is marked.
A place to learn, not to be watched
Managers see progress and the reasons behind it, never the conversation.
- Managers see what each person has learned, the reason for each step Znable chose, and a goal as a number. They also see the questions your documents couldn't answer, without who asked them. They don't see conversations with the tutor or the coach.
- The only part of a conversation a manager sees is the one question, answer and reason for the mark that a learner asks them to look at again.
- Learners can see each time someone opened their progress page, and who.
- Znable never emails a learner about their learning.
- Talking instead of typing is a choice. A notice comes first, recordings are never stored, and typing always works.
- Everyone can set larger text, less motion and higher contrast, and have replies read aloud without the microphone.
Private and kept apart
Your material and your people's learning belong to your company.
- Each company's information is kept apart from every other company's in the database itself.
- Anthropic and OpenAI, the AI services Znable uses, don't use what is sent through their business services to train their models. Znable doesn't train AI models on your material either.
- Card, bank account and ID numbers and passwords written in common ways are taken out of what people type before it is saved or sent to an AI service. It is a safety net that catches the usual patterns, not everything, so it's still best not to type them.
- Znable's own team doesn't see what your documents say, your training, or anyone's conversations, answers or goals, apart from a mark a learner takes to Poweird.
- Records of who opened a learner's progress, and answered escalations to Poweird, are deleted after two years. Everything else is kept while your company uses Znable, and deleted by us, by hand, when its owner asks; backups are gone within 35 days.
- A company's owner can ask for a copy of its information, or for all of it to be deleted. The privacy page lists what is kept and every service it goes to.
Clear about what is AI
People know when they are working with AI and why it did what it did.
- The tutor, the coach and the marking of written answers are labelled as AI where learners use them.
- Every step the tutor takes is chosen by rules and written down with a reason a person can read. Learners see why their next step is next; managers see the reasons for each person's steps.
- Drafts are marked as drafts until someone approves them, and every approval is kept in a log that can't be edited.
Learning, not job decisions
What Znable shows about a person is a record of their learning, not a measure of how they do their job.
- Progress, marks, goals, disputes, sign-offs and how long training took must never be used to decide whether to hire, fire, discipline, demote, promote or pay anyone. It's in our terms, and said again wherever managers see progress.
- Use it to see who needs help and to support them. Asking for a mark to be looked at again, or taking it to Poweird, must never be held against anyone.
If you're learning with Znable
You can:
- Know when you're working with AI.
- Learn at your own pace, in any order the path allows, and test out of what you already know.
- Have a person look again at an answer you think was marked wrong, within 7 days, and take it to Poweird if you still disagree.
- Check and correct a spoken answer before it is marked.
- See who has looked at your progress.
- Set larger text, less motion, higher contrast or replies read aloud.
- Have your learning used to help you, never to decide on your job or pay.
- Keep your conversations between you and the tutor or coach: your manager sees your progress, not what you said.
- Type instead of talk, whenever you like.
- Be pointed to a person, not the AI, for complaints, safety and anything personal.
Raise a concern
If you think Znable taught something wrong, marked someone unfairly or handled information in a way it shouldn't, tell us. Use the contact form, email support@znable.zohodesk.com, or write to Poweird LLC, P.O. Box 1482, Rowlett, TX 75030-1482. A person reads every message.
Poweird's Responsible AI Reviewer, accountable for how Znable uses AI, is Jason Bolton, the founder.
We change this page whenever Znable changes. Last updated 30 October 2026.
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